Privacy policy

Isolux Repair, 70 Chemin de la terre Franche, 6840 Neufchâteau, Belgium.

Contact for any question about your data: contact@isolux-repair.be or +32 472 55 09 56.

Through the quote form: first and last name, email address, phone number, country, postal code, town (optional), element type, material, number of elements (optional), availability (optional) and description of the problem.

Photos you attach voluntarily, up to five images.

Minimal technical data: browsing language and an anonymised fingerprint of the IP address, used only to limit automated submissions.

This information is used only to review your request, arrange the free visit if needed and prepare a repair quote.

It is used neither for marketing nor for profiling.

Your consent, given by ticking the box in the form before sending (Article 6.1.a GDPR). You can withdraw it at any time by writing to contact@isolux-repair.be.

Requests and photos are kept for 90 days, then deleted automatically, files included.

If your request leads to an accepted quote, the documents needed for invoicing are kept in line with Belgian accounting and tax obligations.

Your data is neither sold nor passed to third parties for commercial purposes.

Only the technical providers required to run the site are involved: the host of the site and database, and the email sending service. They act as processors and do not use your data on their own behalf.

Photos are held in private storage: they are reachable neither through a public address nor through a search engine.

You have the right to access, correct and erase your data, as well as to restrict and object to processing.

To exercise these rights, write to contact@isolux-repair.be stating your request. You receive an answer within one month.

You may also lodge a complaint with the Belgian Data Protection Authority (Rue de la Presse 35, 1000 Brussels) or with the competent authority in your country of residence.

This site sets no analytics, advertising or social network cookies. Only the technical exchanges needed to display pages and send the form take place.